Duncan: 250.732.8731
Victoria: 250.410.1104

Virtual IT Department

Our Virtual IT Department is as real as they come.  You need a team of professionals who know how to manage and maintain your environment, but you don’t need them all the time and having an “hourly” guy come by when things are broken means expensive downtime, until they can schedule you in, or pay their emergency rate.

Instead of the expense of in-house IT, or the worry of that hourly guy even showing up, let RBS Managed IT Services provide you with an on-demand Virtual IT Department that monitors and maintains your environment just like an internal IT department, is always available when you need it, but at a fraction of the cost.

Benefits over hourly services

Your friendly hourly IT guy needs to have a lot of clients in order to ensure he’s got enough work, or even worse, he needs your environment to have lots of problems, so he can bill a few more hours.  With our Virtual IT Department, our fees are fixed, so if there happens to be a lot of problems, the risk is on our shoulders, not yours.  This also ensures that we keep your environment in top shape, fully updated and protected, because a little bit of maintenance and a proactive approach on our behalf will mean less downtime for you.

Benefits over Internal Staff

Your internal IT guy needs to make sure he’s seen as valuable, and he also wants to keep his own skills relevant, in case he wants to leave.  He’s always looking for the next project to implement, or sometimes to make sure you keep that old, fussy, always breaking system in place, so he can keep being the hero and rescuing you.  Besides, he’s going to make sure he’s indispensable to you and your team, even if you don’t have the need for full-time work, he’ll make sure it looks like it.

A good IT department makes sure your systems are secure, running smoothly, and offer your business the best return on your investment.  Can your IT guy provide all that?  What about coverage when they need training, vacation, sick days, and ongoing knowledge tracking and future knowledge transfer?  With our Virtual IT Department, these all become our responsibility.  We keep our staff trained, ensure there’s coverage for vacation and sick days, and we track everything we do in your environment with our ITIL-based ticket management system.

Our Virtual IT department provides you fast onsite and remote support.


Managed Disaster Recovery

Your documents and databases are the foundation of your business, and our hybrid data storage model is the secure and reliable way to store your data. Our backup services ensure that all your data is backed up onsite and then encrypted, compressed, and transferred to our data center for reliable offsite backup. RBS Managed IT Services is a proud Veeam partner and Veeam Cloud Connect is central to our Canadian hosted offsite backup solution.

Business Continuity Plus

Offsite backups are important, but when servers go down, how long will it take to get back up and running with your offsite data? Realistically, it would take days, and being offline for days isn’t an option any business can afford.  Business Continuity Plus add-on to our Managed Disaster Recovery  has constantly synced virtual servers at the ready for fail-over at a moment’s notice should the worst happen. Powered by Veeam, our Managed Disaster Recovery ensures that your is always in sync with your production systems so there is minimal disruption or data loss.

Managed Security

Our Managed Security service provides turnkey solutions for your information security challenges.  Our security experience provides the essential expertise and infrastructure your organization needs to effectively monitor the security of your environment, quickly identify, analyze and respond to potential security threats, and help to maximize your security technology investment.  By combining and correlating log activity, our services help eliminate blind spots and provide visibility to what really matters.

Using our cloud-monitored network infrastructure and a combination of best-of-breed filtering and protection software, we can provide a you the peace of mind you need.

IT Consulting

Our IT consulting can help you to design and execute systems that will help your business grow, reduce your costs and create new opportunities. We take a holistic approach, working with you to learn your business vision and goals, map out your IT environment, skill requirements and policies. With this, we can help you develop short- and long-term options based on best practices, and deliver measurable results.

Our approach reduces the implementation risk and delivers more predictable outcomes. Our expertise in complex technologies, tools and processes help us provide you advice based on our experience, knowledge and insight from our in-depth field experience with customers across a wide range of industries.